Frequently Asked Questions -
Engraved Crystal & Glassware
(Please contact us for specific details on Plaques, Screen Printed Products, Acrylic, Promotional and Special Items.)

Q. Do I have to order a minimum quantity? (We don’t really need 100 pieces.)

A. WE HAVE NO MINIMUM QUANTITY on our glass and crystal items, whether it is a jade crystal award or a single glass coffee mug. Therefore, a company that can’t
use 144 ceramic coffee mugs can purchase a few stunningly engraved mugs for
a small $ amount.

Q. What is the set-up charge for my artwork? (I can afford the item,
but I can’t afford to pay $100 for artwork on a single item.)

A. We consider our set-up charges to be the most reasonable in the
etched-glass field. We do not believe that the set-up charge should make it prohibitive to select a single engraved item. Therefore, we offer a one time logo set-up charge of only $30.00.

Q. Do I have to pay the set-up charge every time I order?
What if I select a different item?

A. It is a one-time charge for a specific logo. As long as you use the same logo, there are no additional artwork charges no matter what item you select.

Q. Do I have to provide you with camera-ready artwork for each item?
What if I personalize each item?

A. We are more than happy to design the artwork for your item. Just send us your camera-ready logo along with the wording for each item, and we will lay out the artwork to fit the item. For personalized items, we charge $3-$5 each for most glassware items.

Q. If you design the award, do I have to pay design charges?

A. No, we don’t charge for designing the award layout. Our goal is to give you the “Best” award possible. We believe this is usually achieved with us designing the layout. The only charge would be a minimal typesetting fee to offset our cost. We would inform you of this cost, if any, prior to artwork approval.
Therefore, there are no surprises as to the final cost.

Q. What is camera-ready art?

A. (Not a technical response.) It is a high resolution print of your art often referred to as a stat or slick. We can also use good laser print. Inkjet prints do not work because the ink bleeds on the paper and the lines are not crisp. Give us what you have, and we will try to work with it.
We work miracles with art.

Q. My graphic artist has made a specific design for our item. Can
we use his exact layout? Can I send it to you on disk?

A. Sure, we will be glad to fax you a template for the item so that they can size the art or, if you prefer, send us the art and we can size it. Send us camera-ready art or send us a file in Corel Draw, EPS, JPEG, etc .

Q. Can we E-Mail you a file?

A. Sure, it doesn’t always work, but we’re having a lot more success with this process. We will send you a proof to verify the results.

Q. Why should we select your company?

A. There is no one large reason, but there are a lot of little reasons.
(I) We are conscientious and we care. (II) Our goal is to give you the best award or gift possible. I don’t know about you, but I can tell you that many
of our suppliers don’t share this attitude. (III) We pay attention to detail.
(IV) We want your award to be beautiful & accurate & timely. If you don’t
get all three, did you get what you paid for?

We do many prestigious awards and gifts for associations and companies across the U.S. We would be glad to give you customer references. But remember, our main goal is to make your award or gift the “best”.

Q. How do you ship? Will it get broken?

A. We ship primarily by FED EX or UPS. We have an outstanding record of successful shipments. (My fingers are crossed, and I am knocking on wood
as I say that.) In the rare instance that there would be damage, we will
quickly replace the item and handle any claims. It takes a great amount of
time and effort in packaging to insure this safe shipment. Therefore, your freight cost includes a charge not to exceed 5% of your order plus the
applicable shipping charges. This helps to offset our cost for the packing
and to insure safe delivery.

Q. I’m sold. How does the process work?

A. (1) Call us and tell us what you want (or E-Mail us).
(2) We’ll send you a sales order to sign.
(3) Email us your camera-ready art and mail us your 50% deposit.
(4) We will lay out your art and fax you a proof for approval.
(5) Fax us back your approval or changes. If you make changes,
we will fax you a new proof.
(6) After artwork approval, your order will be produced in
about two to three weeks.
(7) We will ship your order (usually FED EX or UPS) along with an
invoice for the remaining 50% plus shipping.
(8) You’ll be very happy with your award or gift. As one
customer told me, “I knew it would be nice, but I
never imagined that it could be this nice.”

Q. If I order 100 pieces of an item with the same engraving,
do I get a discount?

A. Certainly. We not only allow single quantity orders, we also offer outstanding discounts on multiple piece orders. Call us for a custom price quotation.