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Frequently Asked Questions -
Engraved Crystal & Glassware
(Please contact us for specific details on Plaques, Screen Printed Products, Acrylic, Promotional and Special Items.)
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Q. Do I have to order a minimum quantity? (We don’t really need
100 pieces.)
A. WE HAVE NO MINIMUM QUANTITY on our etched glass and crystal
items, whether
it is a jade crystal award or a single glass
coffee mug. Therefore, a company that can’t
use 144 glass
coffee mugs can purchase a few stunningly engraved mugs
for
a small $ amount. (There will be minimums on printed items as noted).
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Q. What is the set-up charge for my artwork? (I can afford the item,
but I can’t afford to pay $100 for artwork on a single item.)
A. We consider our set-up charges to be the most reasonable in the
etched-glass field. We do not believe that the set-up charge should make it prohibitive to select a single engraved item.
Therefore, we offer a one time logo set-up charge of only $30.00 or even less if you have quality digital artwork.
Q. Do I have to pay the set-up charge every time I order?
What if I select a different item?
A. It is a one-time charge for a specific logo. As long as you use
the same logo,
there are no additional artwork charges no matter
what item you select.
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Q. Do I have to provide you with digital artwork for each item?
What if I personalize each item?
A. We are more than happy to design the artwork for your items.
Just send us your
digital logo files (eps, ai, cdr) along with the wording
for each item, and we will
lay
out the artwork to fit the item.
For personalization, we charge $5 for
most items.
Q. If you design the award, do I have to pay design charges?
A. No, we don’t charge for designing the award layout. Our goal is to give you the “Best” award possible. We believe this is
usually achieved with us designing the layout. The only charge would be a minimal typesetting fee to offset our cost. We
would inform you of this cost, if any, prior to artwork approval.
Therefore, there are no surprises as to the final cost.
Q. What is high quality digital artwork?
A. It is a high resolution file of your
art.
The lines will be straight and crisp and when you zoom in on the image, it will not be jagged. We prefer to have the file from the original program
that created it (cdr, ai) but we can work with an eps or a high quality b& w jpeg.
If you art does not meet the quality required, our graphic artist can redraw it for a fee
that usually runs $30. Sometimes very complex art can run $60 to $100 but that is rare.
Give us what you have, and we will try to work with it.
We work miracles with
art.
Q. My graphic artist has made a specific design for our item. Can
we use his exact layout? Can I send it to you on disk?
A. Sure, we will be glad to fax you a template for the item so that
they can size the art or, if you prefer, send us the art and we
can size it. Send us camera-ready art or send us a file in Corel
Draw, EPS, HIGH QUALITY B & W JPEG, etc .
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Q. Can we E-Mail you a file?
A. Absolutely,some larger files may need to be zipped for emailing.
We will always send you a proof to verify
the results.
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Q. Why should we select your company?
A. There is no one large reason, but there are a lot of little
reasons.
(I) We are conscientious and we care.
(II) Our goal is to give
you the best award or gift possible.
I don’t know about you,
but I can tell you that many
of our suppliers don’t share this
attitude.
(III) We pay attention to detail.
(IV) We want your
award to be beautiful & accurate & timely.
If you don’t
get
all three, did you get what you paid for?
We do many prestigious awards and gifts for associations
and companies across the U.S. We would be glad to give you
customer references. But remember, our main goal is to
make your award or gift the “best”.
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Q. How do you ship? Will it get broken?
A. We ship primarily by FED EX. We have an super outstanding record of successful shipments. (My fingers are
crossed, and I am knocking on wood
as I say that.)
In the
unbelievely rare instance that there would be damage,
we will
quickly
replace the item and handle any claims. It takes a great
amount of
time and effort in packaging to insure this safe
shipment. Therefore, your freight cost includes a charge
not to exceed 5% of your order plus the
applicable shipping
charges. This helps to offset our cost for the packing
and to
insure safe delivery.
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Q. I’m sold. How does the process work?
A. (1) Email us your digital logo and text.
(2) We will lay out your art and email you a proof and sales order for your approval.
(3) Fax/Email us your approval or changes.
If you make
changes,
we will email
you a new proof.
(4) Mail us your 50% deposit.
(6) After artwork approval and payment , your order will be produced in
about two to three weeks.
(7) We will ship your order (usually FED EX ground) along with an
invoice for the remaining 50% plus shipping.
(8) You’ll be very happy with your award or gift. As one
customer told me, “I knew it would be nice, but I
never imagined that it could be this nice.” |
Q. If I order 100 pieces of an item with the same engraving,
do I
get a discount?
A. Certainly. We not only allow single quantity orders, we also offer
outstanding discounts on multiple piece orders. Call us for a custom price quotation.
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