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Awards
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| Terms & Conditions: |
Thank You For Visiting:
We look forward to providing you with the finest in awards and gifts.
We listed the steps we take to insure that your order is a total success:
We Care - Whether it’s spending a few extra minutes on your artwork, matching your artwork to the item, making sure that
each and every item meets our high quality standards, or calling to insure that your order has arrived. We want to insure that
your gift or award is the best!
We Deliver - No matter how good the price or how nice the piece, if it doesn’t show up on time, it doesn’t really matter. We
worry about the delivery so that you don’t have to. Although our normal delivery time is about three weeks, we can usually fit in your rush order. However, unlike many other companies, we don’t charge extra for this service.
We Can Meet Your Budget - At first look, many people believe that our prices may be too high for their budget. Although
it is true that we produce many of the finest crystal awards and gift items available on the market, it does not mean that we
do not have items to meet your budget. We have no minimum order quantity, so you can order just
a single item. We also offer very reasonable logo set-up charges.
Further, we
offer many pieces for less than $20 (coffee cups, mugs, glasses, paperweights, trinket boxes, mirrored plaques, etc.).
Therefore, a small organization can afford to present an outstanding gift or award
to a single customer or employee.
We Do Custom - Do you want a special cherry base or walnut presentation box? Do you need cast medallions in addition
to your crystal award? Would you like an acrylic serving tray to go with your decanter set? Would you like a one-of-a-kind
custom optical crystal award for your top donor? Do you have a specific budget that you need to meet? Is there an item
that you can’t find anywhere? We do custom at reasonable prices.
We Can Fulfill Your Needs - Do you need an insert card with your gift? Would you like a special package? Do you
need us to mail the gift directly to your customers? Do you need us to warehouse your inventory? We can meet all your
fulfillment needs.
We Consider Our Customers To Be Friends - We are very fortunate to have an outstanding group of customers that we
consider to be friends. When you’re doing a project for a friend, you take that extra effort to insure that the end result is
the
absolute best that you can do. This results in recurring business as well as
referrals and
many
long-term friendships.
We could list the Fortune 500 Companies and National Associations -
who are customers.
But since I consider
every customer to be important
whether they order one item
or
one thousand items,
you won’t see a list in our literature.
We are
always glad to provide references. I’m sure that you
will find them to be so good that you will think they are relatives.
But, they are just satisfied customers who have become friends.
I would be glad to talk with you about how we can make your project
the
absolute best it can be. We look forward to working with you.
As one customer told me,
“I knew it would be nice,
but
I never imagined that it could
possibly be this nice.”
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GLASS ETCHING:
Each item is skillfully carved by hand to achive the maximum detail and clarity from your original artwork. Our 20 years of experience combined
with our attention to detail allows us to to produce the finest products
available on the market. Many customers have told us that we do the absolute best job of reproducing their logo on glass and crystal.
We are committed
to quality, consistency and dependability.
In fine
glassware, air bubbles, flow lines and slight
variances in size can occur due to the nature of the production process. While other etchers
will tell you that these are not defects but rather characteristics
of the manufacturing process, we are committed to give you the best possible item that can reasonably be produced at that selling price. As such we review each piece for quality and to insure that it meets our standards
for
that product and we discard items that do not meet these standards.
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PRODUCTION TIME:
Normal production time for a stock order is
2-3 weeks from the
approval of your final artwork.
However, we will do our absolute
best to meet your deadlines.
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ARTWORK AND LOGO SET-UP CHARGES:
Orders shoul be accompanied with high quality digital files of camera-
ready artwork quality. Facsimile, copier reproductions
and poor quality computer files will not produce
results acceptable to our standards.
We will work with you to get the best artwork for the job.
If necessary, your
artwork can be created or improved by our art
department for an additional charge.
For most etched items, there is a one time logo set-up charge of $30.
Some complex orders may require artwork or typesetting charges to get the artwork in a format that will provide the best results. Typesetting charges will be incurred for significant quantities of text that are not submitted in digital format. We will work with you to get the best product at the lowest additional cost.
Additional charges will be included on the sales order for your
approval prior to production.
Cast and Deep Etched Metal Plaques, Printed Products, Custom Orders and some Engraved Products, may require a set-up, screen or artwork charge. These additonal charges, if required, will be included on your quotation/sales order.
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PRICES:
Prices quoted are per piece to be packed in bulk master
cartons.
Contact your sales representative for prices on
gift packaging or re-shipper cartons if needed. All orders
are custom produced and require a 50% deposit at the
time of order placement. Balance due upon delivery. All
prices are subject to change without prior notification.
We do not currently accept credit cards.
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QUANTITY DISCOUNTS:
We offer quantity discounts on most orders where there is an exact repeat of the original artwork. Other orders may also be eliegible for quantity discounts based upon multiple products ordered. Due to the significant number and variety of products that we produce, we quote quantity disconts on an individual order by order basis.
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SHIPPING:
All shipments are made by the most economical means
and are FOB Akron, OH. If a particular shipping method
is needed, please let us know when placing your order.
All UPS/FED EX shipments require additional handling and
packaging and are subject to a fee of 5% of the total
order plus shipping charges.
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CALIFORNIA RESIDENTS -
PROPOSITION 65 WARNING:
The California state government in 1986 passed legislation that is intended to warn consumers in the state of the possibility of exposure
to toxic chemicals. Officially known as the Safe Drinking Water
and Toxic Enforcement Act of 1986, it is better known by its
original name of Proposition 65.
Proposition 65 requires the State to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm. Currently, there are around 750 chemicals listed, with lead and cadmium being the chemicals of concern to decorators.
Proposition 65 requires businesses to notify Californians about significant amounts of these listed chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. Proposition 65 specifically lays out the required testing method, limits for lead and cadmium leaching, and the warning requirements for articles that exceed the limits.
Limits for warning purposes are covered in the following document:
Heavy Metal Limits
To review the warning requirements, or to view the regulation in its entirety, please refer to the California Office of Environmental Health Hazard Assessment web site at www.oehha.ca.gov/prop65/background/index.html
Prop 65 Warning Notice:
Consuming foods or beverages that have been kept or served in leaded crystal or leaded products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Please contact us for further information.
Ceramic ware does not need warnings if the leaching test results are below the specified levels shown above. It should be noted that while ceramic dinnerware can exceed these limits and still be legally sold in California, if these limits are met or exceeded, Proposition 65 requires warnings be provided to inform consumers of the potential exposure to the toxic chemicals. In addition,
Federal limits still apply to ceramic dinnerware regarding allowable
lead and cadmium leaching.
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